Return & Refund

At Alpine Apple, we deliver fresh apples directly from our orchard. As a perishable product, apples cannot be routinely returned. For damaged, spoiled, incorrect, or defective orders, please contact us within 24 hours for assistance.

1. Returns

Due to the perishable nature of fresh apples, we do not accept returns of apples after delivery.

Please do not send the products back to us unless we have specifically instructed you to do so.

2. Damaged or Spoiled Apples

If your apples arrive damaged, spoiled, or in an unacceptable condition, please contact us within 24 hours of delivery.To help us verify the issue, please provide:

Your order number

Clear photographs of the affected apples and packaging

A short video, if necessary

A description of the issue

Please keep the affected apples and original packaging until the issue has been resolved.

3. Refunds and Replacements

After reviewing the issue, if we determine that the product was damaged during transit, spoiled, or there was a significant quality issue attributable to us, we may offer:

1.A partial or full refund, depending on the extent of the issue; or

2.A replacement, subject to product availability.

Approved refunds will be processed within 5–7 business days after the refund is approved. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

4. Wrong or Missing Items

If you receive an incorrect product or your order is missing an item, please contact us within 24 hours of delivery with your order number and photographs of the package and products received.

After verification, we will arrange an appropriate resolution, such as replacement or refund for the affected item.

5. Natural Variations in Fresh Apples

Fresh apples are a natural agricultural product. Minor variations in color, size, shape, skin marks, and texture may occur and do not necessarily indicate that the apples are defective or spoiled.

Such natural variations are not normally eligible for a refund or replacement.

6. Order Cancellation

Orders may be canceled before they are dispatched.

Once an order has been packed or dispatched, cancellation may not be possible because our products are fresh and perishable.

If a cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.

7. Shipping Damage

If your order appears to have been damaged during transportation, please contact us within 24 hours of delivery and provide photographs of the outer packaging and the affected products.

We will review the claim and provide an appropriate resolution.

8. How to Request a Refund or Replacement

Please contact Alpine Apple with:

1.Order Number: .Your order number

2.Reason: Brief description of the problem.

3.Evidence: Photos/videos of the product and packaging

9. Contact Us

For questions regarding refunds, replacements, damaged products, or your order, please contact us:

Alpine Apple

Phone: 7876621649

Email: info@alpineapple.in

Website: alpineapple.in

We are committed to providing fresh, quality apples and resolving genuine product or delivery issues fairly.